Before you choose
Can we keep our existing domain or provider?
Possibly. We first check ownership, access, compatibility and renewal dates. Domain transfer or a provider move is only included when agreed; you do not need to buy a second domain.
Who owns the domain and handles renewals?
Your company should remain the documented domain registrant under an authorised company process. Before work starts, confirm registrar and DNS access, who receives notices, who approves and pays for renewal, and which renewals WebService is responsible for.
Does SSL include website protection?
SSL enables encrypted HTTPS connections. It does not include WAF, malware removal, website updates or protection against every attack. Website protection is a separately scoped option.
Do backups guarantee recovery, and does monitoring fix outages?
No. Recovery depends on backup coverage, retention, usable copies, access and the incident. Restoration work and testing must be agreed. Availability monitoring can surface reachability issues; diagnosis and repair require an agreed support scope.
Should we buy both business email hosting and Microsoft 365?
Usually, choose one direction for the same users. Business email hosting may fit an email-focused team; Microsoft 365 may fit a team needing Microsoft productivity and collaboration workflows. Features and licences depend on the selected plan. Using Outlook alone does not mean you need Microsoft 365.
What happens after we enquire?
We clarify your current setup, business need, access and timing, then recommend a scope and quotation. Detailed troubleshooting or migration planning follows an agreed engagement. Wider maintenance, governance or ongoing managed support can be discussed with Entertop.
More questions
Website Infrastructure Questions
Can you manage our domain, DNS, hosting and SSL together?
Yes. Where suitable, these core infrastructure services can be coordinated through one provider so ownership, renewals, technical changes and support are easier to manage.
Can we move our website without redesigning it?
Often, yes. Hosting migration and website redesign are separate decisions. A technical review should first confirm the website platform, server requirements, DNS, email dependencies, SSL and backup status before migration.
What happens if our SSL certificate expires?
An expired SSL certificate can trigger browser security warnings and reduce visitor confidence. Managed renewal and clear responsibility help reduce avoidable service interruptions.
Should website backup and monitoring be included with hosting?
Hosting alone does not automatically guarantee a complete business continuity process. Businesses should understand what is backed up, how often, where it is stored, how restoration works and who is responsible when a problem occurs.
Can you take over from our current hosting or website provider?
Yes, subject to access and technical review. We can assess what needs to be transferred, including hosting files, database, domain, DNS, SSL, email dependencies and relevant account access.