Privacy Policy

Website: https://www.webservice.com.my/
Operated by: Entertop Sdn Bhd
Last updated: 14 November 2026

WebService.com.my ("WebService", "we", "our" or "us") is operated by Entertop Sdn Bhd (Company Registration No. 201101020815 (948952-T)), Malaysia.

We respect your privacy and aim to handle personal data responsibly when you visit our website, contact us or use our website infrastructure services. This Privacy Policy explains the categories of personal data we may collect, why we process them, whom we may share them with and how you can contact us about your information.

This notice is intended to support transparency under Malaysia's Personal Data Protection Act 2010 (Act 709), as amended. It should be read alongside the applicable service agreement and any additional privacy notice provided for a particular service.

1. Personal Data We May Collect

Depending on how you interact with us, we may collect:

• Contact and business details: Your name, company name, job title, email address, telephone number, business address and information supplied in enquiry forms or messages.
• Service and account details: Requested services, domain names, account identifiers, service configurations, support requests and information needed to administer your subscriptions.
• Billing and transaction details: Billing contact details, invoices, payment status and relevant transaction references. Payment-card information, where applicable, may be handled by a payment service provider rather than stored directly by us.
• Technical and usage data: IP address, browser and device information, server request logs, website activity and technical records created when accessing or using our services.
• Communications: Messages, requests, feedback and other information you provide when contacting our team.
• Domain registration information: Registrant or administrative contact details where required by the relevant domain registry, registrar or applicable registration rules.

The WebService enquiry form asks for your company name, service needed and brief requirements, with an optional contact name and website or domain. It prepares a WhatsApp message for you to review and send; it does not itself submit the enquiry. Our contact page also links to Entertop’s separate online enquiry form and its privacy notice.

Please avoid sending passwords, payment-card details or other sensitive information through general enquiry forms or unprotected email unless specifically required through an appropriate secure process.

2. How We Use Personal Data

We may process personal data to:

1. Respond to enquiries and prepare service quotations.
2. Verify service requirements and set up requested hosting, domain, DNS, SSL, email, Microsoft 365 or related services.
3. Manage customer accounts, subscriptions, billing, renewals and administrative notices.
4. Provide technical assistance, investigate incidents and address support requests.
5. Maintain service security, detect misuse, troubleshoot technical problems and meet applicable operational requirements.
6. Communicate important service information, including renewal reminders, configuration changes and relevant policy updates.
7. Analyse website usage and improve the website and customer experience, where applicable.
8. Meet applicable legal, regulatory, accounting or contractual obligations.
9. Send promotional or service-related marketing communications where permitted, subject to applicable choices and consent requirements.

Where data is requested for a contractual or necessary service purpose, failure to provide the required information may prevent us from completing the request or providing the relevant service. Optional information does not need to be supplied unless indicated otherwise.

3. Sources of Personal Data

We may obtain data directly from you, from an authorised representative of your organisation, through our website or service systems, and from relevant service partners when needed to deliver or administer a requested service.

4. Disclosure to Service Providers and Other Parties

Where reasonably necessary for the purposes described above, personal data may be disclosed to:

• Domain registrars, domain registries and relevant registration service providers.
• Hosting, infrastructure, cloud, email, SSL certificate and other technical service providers.
• Payment processors, banking providers, accounting and professional advisers.
• Support, communications, analytics and other service providers acting for us.
• Regulators, law enforcement bodies, courts or other parties when disclosure is required or permitted by applicable law.
• Other parties where you authorise the disclosure or it is necessary for a service you have requested.

Domain registration may require the disclosure of registrant information to a registry or registrar, subject to its policies and applicable law. Public visibility of domain information depends on registry rules and privacy safeguards.

We do not treat customer personal data as a product for sale. We do not disclose it to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

5. Hosting and Customer-Controlled Data

Some of our services may involve hosting, storing, transmitting or otherwise processing information that our customers control, including website content, databases, mailboxes or backups.

Where we process such information on a customer's instructions, the customer may be responsible for determining the purposes of the processing and for providing appropriate privacy notices to its own users. Our responsibilities depend on the relevant contract, actual processing activities and applicable law.

Customers should not assume that this website Privacy Policy replaces the privacy notice required for their own websites, applications or services.

6. Cookies, Analytics and Similar Technologies

Our website may use cookies or similar technologies needed for functionality, security, preferences or measurement of website usage.

If optional analytics, advertising or tracking services are deployed, information may be collected by their providers in accordance with their applicable notices and the choices offered on our website. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Data Security

We use organisational and technical measures appropriate to the information and services involved to reduce risks such as unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or storage system is completely risk-free. Security arrangements and responsibilities may differ by service, configuration and contractual scope.

8. Data Retention

Enquiry messages are kept indefinitely.

9. International Data Transfers

Certain domain, cloud, hosting, email, security or other technical services may involve service providers or processing locations outside Malaysia.

Where personal data is transferred internationally, we will address applicable Malaysian personal data protection requirements and use appropriate contractual, organisational or other safeguards as relevant to the transfer.

10. Access, Correction and Other Privacy Requests

Subject to applicable law, you may contact us to:

• Request access to or correction of personal data we hold about you.
• Ask questions about our processing of your information.
• Withdraw consent where processing relies on consent, subject to legal and contractual limitations.
• Request that we stop direct marketing communications to you.
• Raise concerns about the handling of your personal data.
• Exercise other rights available to you under applicable Malaysian law, where the relevant conditions are met.

We may need to verify your identity or authority before processing a request. Some information may need to be retained for legitimate legal or contractual reasons even after a service ends.

11. Third-Party Websites and Services

Our website may link to third-party websites or services. Their data practices are governed by their own privacy notices. We encourage you to review those notices before submitting personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, data practices or legal requirements. The current version will be made available on this page with its last-updated date. Where required, we will provide additional notice of material changes.

13. Contact Us

For questions, access or correction requests, marketing preferences or other privacy-related matters, contact:

Entertop Sdn Bhd
Company Registration No.: 201101020815 (948952-T)
Website: www.webservice.com.my
Contact page: Contact WebService
Privacy contact email: [email protected]
Business/postal address: 37-2, Jalan Temenggung 9/9, Bandar Mahkota Cheras, 43200 Cheras, Selangor Darul Ehsan, Malaysia
Phone: +60 3-9010 3982